When ordering via this website, payment will need to be made via PayPal, credit or debit card (eg. VISA, AMEX, MASTERCARD, SWITCH).

Please note: Although the payment module shows payment by cheque, I do not accept cheques or postal orders at this time.

If you wish to have your order delivered to a different address than your address as the card-holder, I will, in addition to your address and contact details, require full and correct contact details (name, address and, if relevant, telephone number) of the recipient.

It is the customer’s responsibility to ensure that the credit or debit card being used is their own and that there are sufficient funds to cover the cost of the order. Should credit or debit card details be incorrect, or should there be insufficient funds to meet the cost of the order, Scent-and-Sensibility Perfume will be unable to accept an order.

Back Orders

If your item is not in stock, I will, with your permission, order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns

I accept returns on fully wrapped—that is, unopened—products within 14 days of purchase. The products must be returned in the same condition as at delivery. Please return via the UK Royal Mail Signed For on receipt service. I will be happy to arrange a refund, exchange or credit. Please retain your postal receipt until I confirm I have received your package. The customer is responsible for postal costs on returns.

The website will note if an item is out of stock. However, if there is an unforeseen out of stock situation, you will be notified within 2 working days and, if you do not wish to wait, you will, of course, have the right to cancel the order.

Returns Policy

Should you have a need to return goods, please e-mail me at info@scent-and-sensibility.co.uk, or contact me at 0844 351 0275, and I will forward a Returns form.

Please ensure you have your order reference number ready when you contact me.

When returning goods (except when goods are faulty or incorrectly supplied by Scent-and-Sensibility Perfume), the customer will carry the cost of returning goods.

To return products, please:

1. Complete the Returns form (available by emailing info@scent-and-sensibility.co.uk).

2. Carefully pack the item(s) in the original packaging, or similarly suitable packaging. Please do not use the product box as outer packaging and note that I will deduct the reasonable cost of any returned items damaged in transit due to inadequate packaging from any amount refunded to you.

3. Send it back to:

Ronny Geller
Scent-and-Sensibility Perfume
10 Johnston Terrace
London NW2 6QJ

Please note that, once opened and/or used, products cannot be returned subject to your “Faulty Goods” rights below. As I am sure you will understand, this is for reasons of hygiene. The products must be returned in the same condition as at delivery.

To help with the process of an exchange or credit, please note when returning goods details of how you paid as well as contact details and the returns number.

To reiterate, as noted above, please return via the Signed For service at the Post Office and retain your receipt. I do not accept responsibility for items lost in the post.

Should you receive a faulty or broken item, this will of course be exchanged or refunded*. Please contact me on 0844 351 0275 or via email at info@scent-and-sensibility.co.uk.

*This does not affect your statutory rights.